FREQUENTLY ASKED QUESTIONS
Physical Bank Deposit
Paypal on Request
What Bank do you use?
Do I need to place a Reference number when making an Internet Payment or a Physical Deposit at Westpac Bank?
Yes, Please use your 4 digit order number as your reference number, this way we can identify your payment quickly.
This can be found in the Order Confirmation email.
Can I cancel my order?
Yes, as long as it has not shipped already
Just let us know quickly so we can place the items back into stock
What Freight Companies do you use?
Fastway Couriers for regular urban or metro centres. This is our preferred option.
We use NZ Post for PO Boxes and Rural addresses or for those that won't be home for a signature delivery.
Can I use Fastway Couriers and request for non Signature delivery?
Yes you can, just make a comment in the comments field of the shopping cart when going through the checkout process.
You can even ask for a note to be placed on the packing slip to leave the pakage in a special place so it's safe. Just let us know what is best for you.
Please note if using this option, you won't be covered if the item is stolen.
What are your Freight Costs?
For more information, please go to our Info Page
Thanks and happy shopping.